Shipping policy
At Drama Queen Lashes, we want to get your order to you as quickly and smoothly as possible. All Drama Queen orders are shipped from California, USA.
Free U.S. Shipping 💕
We offer FREE standard shipping on all eligible U.S. orders within our current shipping area.
No minimum purchase is required.
At this time, we ship within the contiguous United States only. We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations.
Order Processing
Orders are typically processed and shipped within 1–2 business days after your order is placed.
Business days are Monday through Friday, excluding applicable holidays.
During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer. If we experience a significant delay affecting your order, we will make reasonable efforts to provide an update.
Estimated Delivery
After your order has been processed and shipped, standard delivery typically takes approximately:
2–5 business days
Please keep in mind that this is an estimated delivery timeframe, not a guaranteed delivery date.
Carrier delays, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control may affect delivery times.
Shipping Carriers
Drama Queen orders are generally shipped using:
USPS or UPS
The carrier used for your order may vary depending on the destination, package, and available shipping service.
Order Tracking
Once your order has shipped, tracking information will be provided when available.
Please allow time for the shipping carrier to scan and update your package after receiving your tracking information.
Carrier tracking may occasionally take time to reflect the latest movement of a shipment.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, contact us as quickly as possible at:
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or shipped.
If an order is returned to us because an incorrect or incomplete address was provided by the customer, the customer will be responsible for the cost of reshipping the order.
Lost or Missing Packages
If your tracking information has stopped updating or you believe your package may have been lost in transit, please contact us at:
Include your order number and tracking information.
We will investigate the shipment and, when appropriate, work with the applicable shipping carrier to determine what happened.
Refunds or replacements for lost or missing packages are handled case-by-case based on the circumstances and available tracking information.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location, including your mailbox, porch, side doors, parcel lockers, and other areas where the carrier may have left the package.
- Check with members of your household or neighbors who may have accepted the delivery.
- Review your tracking information for additional delivery details.
- Contact us if you are still unable to locate your package.
Drama Queen Lashes will investigate reported delivery issues on a case-by-case basis.
A carrier's “Delivered” status does not automatically guarantee a refund or replacement, but we will review the circumstances and available information to determine an appropriate resolution.
Returned-to-Sender Packages
If a package is returned to Drama Queen Lashes because of an incorrect or incomplete address, failed delivery, or another customer-related delivery issue, we will contact you when possible.
If you would like the package shipped again, you will be responsible for the additional shipping cost to reship the order.
If a refund is requested instead, eligibility will be determined according to our Return & Refund Policy.
TikTok Shop Orders
Drama Queen products purchased through TikTok Shop may be subject to the shipping method, estimated delivery date, tracking information, and fulfillment requirements displayed with your TikTok Shop order.
TikTok Shop orders are also subject to TikTok Shop's applicable shipping and marketplace procedures.
Our goal remains the same regardless of where you order: to process eligible orders within approximately 1–2 business days and get your Drama Queen lashes on their way as quickly as possible.
Shipping Restrictions
At this time, Drama Queen Lashes ships only within the contiguous United States.
We currently do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- International destinations
We may expand our shipping availability in the future.
Questions About Your Order?
If you have questions about shipping, tracking, or the status of your order, contact us:
Drama Queen Lashes
Email: support@dramaqueenlashes.com
Website: dramaqueenlashes.com
Please include your order number so we can assist you as quickly as possible.